Terms of use

Acceptance of Terms of Use

Please read the Terms of Use carefully before you use the Site. By accepting the Terms of Use, you accept and agree to be bound and abide by these Terms of Use and our Privacy Policy, incorporated herein by reference. Welcome to the Site of mudandbloom.com, operated by Mud & Bloom Ltd (the "Company", "we", "us" or "Mud & Bloom"). The following terms and conditions (collectively, these "Terms of Use"), govern your access to and use of mudandbloom.com, including without limitation our monthly subscription service (collectively, the “Services”), and include any content, functionality and services offered on or through mudandbloom.com (the "Site").

By purchasing a Mud & Bloom subscription, you accept and agree to be bound and abide by these Terms of Use.

By accessing, subscribing to Mud & Bloom, or using any Mud & Bloom operated Site or mobile application (or any content, service), (collectively, the “site”), you agree to abide and be bound by the terms described herein.

If you do not want to agree to these Terms of Use or the Privacy Policy, you must not access or use the Site.

Online Purchases and Terms of Sale

To subscribe to any of our subscriptions you are required to enter personal information. All of this information is subject to our Privacy Policy.

Eligibility: This Site is for users who are 18 years of age or older. By agreeing to the Terms of Use, you warrant that you are of legal age to form a binding contract with the Company and meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site. If you are using the Site on behalf of any entity, you further represent and warrant that you are authorized to accept these Terms of Use on such entity's behalf.

Registration: You are required to create an account in order to purchase from our Site.

Subscribing: By subscribing you agree to pay your subscription fee for the goods that are delivered for the term agreed by both parties.

Any introductory discount or free gift applied on the 6 or 12-month subscription means you have a minimum of another 5 or 11 payments due on your commitment term before you can cancel.

Generally, all of our introductory discounts and offers are only applied on a 6 or 12-month subscription. This will be made clear on our checkout process when you select your subscription length. If an offer is available on the month-to-month subscription, it will be stated there. If no offer is stated there, the offers do not apply to that subscription.

Subscription Renewal: All subscriptions automatically renew at the end of the commitment period unless cancelled by you, the customer. No refunds are issued if you fail to cancel before the renewal date.

By signing up to a Mud & Bloom subscription you understand and agree you will be charged at the standard rate and that any promotional codes used as a new customer at signup do not transfer or apply to your renewal fee.

You understand and agree that you will be automatically billed after your current subscription of 1, 6 or 12 months expires unless the subscription is 'set to cancel' before your final payment date in your initial commitment.

By setting your subscription to cancel before your commitment ends this means your subscription will cancel AFTER your 6 or 12-month commitment ends and not beforehand.

If you do not cancel your membership prior to your subscription renewal, your subscription will automatically renew for a new subscription period of the same amount of time.

Cancellation: At Mud & Bloom, we will be sad to see you go, but you can turn off your auto renewal at any time through your account profile in just two easy steps. However, when you sign up for a subscription, you are committing to the selected subscription period.

We offer a month-to-month, 6-month and 12-month subscription. The majority of our special offers are only offered with our multi-month subscriptions. We also offer different pricing based on the different subscription lengths.

Subscription Commitment: If you have purchased a longer subscription with remaining boxes, you will be charged and shipped the remaining boxes. Your subscription will then automatically cancel after the commitment period.

Example: For a 12-month subscription, if you’ve paid for 8 boxes after your promo box, and decide to set your subscription to cancel at the end of your commitment period, you’ll be charged for and receive the remaining 4 boxes.

Cancellation Before Commitment End: If you choose to cancel your subscription before the end of your commitment period, you will be charged for the remaining boxes in that period. After the period ends your subscription will cancel and no more charges will be taken. No refunds will be issued for any portion of the commitment period.

Discount Revocation and Prorated Cancellation Charges: Any discounts applied to your initial subscription are contingent on completing the full commitment period. If you wish to stop all payments early, you may be required to pay the non-discounted rate for any boxes received, and/or a reimbursement for the free gift you received on the condition you would continue the 6 or 12-month subscription you decided to sign up for. i.e. a £30 fee.

Cancellation Process: You can cancel your subscription at any time by logging into your account and following the cancellation instructions. Cancellations MUST be completed at least 24 hours before your next renewal date (usually the 15th of each month) to avoid being charged for the upcoming renewal period.

No Trial Periods: Mud & Bloom does not offer non-commitment free trial periods unless explicitly stated in a promotional offer.

Missing Boxes: You can replace or refund missing boxes within 30 days of the cut-off period (the 15th of each month).

Billing and Payments: You will automatically be charged each month for your ongoing subscription using the payment method used at the time of sign-up. You may change the payment method inside your customer login area at any time.

Prepaid credit/debit cards: are not accepted.

Card Expiry: For your convenience and continuous subscription benefits as a member, if your payment method reaches its expiration date, you do not edit your credit card information and you have an ongoing subscription, you authorize us to continue billing that credit card on file including extending the expiration date until we are notified by you or the credit card company that the account is no longer valid. We encourage you to constantly update your payment method information or cancel your membership should you wish to discontinue your monthly purchase of Products.

Your Personal Data: Your security is paramount to us. We use a reputable third party to process all payments ‘Stripe Europe Ltd’ (Data Protection Ref: 13901/A), and you agree that we can store your information with this party. You also acknowledge that we will not be held responsible for any third party security breaches.

Shipping: Our listed prices include shipping fees and VAT unless otherwise stated on the checkout. All orders placed on our website are subject to availability. Products will be shipped according to our Site shipping terms.

Return / Refund Policy: All sales and subscriptions made on our Site are considered final. The Company has a return policy in line with distance selling laws, if there is a problem or defect with any product delivered by Mud & Bloom we will do our utmost to rectify the problem. If the product is not defective but you do not want to keep the product, then the product can be returned at the customer's expense, as stated by distance selling laws.

Products must be returned unopened, unused and intact. If the products have been opened/used we will not accept a return or offer any refund, by subscribing you agree to these terms. Please refer to our FAQ page, or you can contact customer service using support@mudandbloom.com. It is the customer's responsibility to cancel the subscription when they want.

Correspondence: We send e-mail correspondence and newsletters following orders and registration by members. You can opt out of these at any time.

Pricing/Errors: Product prices and product availability are subject to change without notice. We may cancel any offer and reserve the right to correct errors, including after an order has been submitted, whether or not your credit/debit card has been charged. If your credit/debit card has already been charged and your order is cancelled, the Company will issue a refund to your credit/debit card account in the amount of the charge. You accept that your subscription being ‘auto renewed’ on the date advised at sign up is not considered an error liable for refund.

Order Acceptance/Confirmation: We reserve the right at any time after receipt of your order to accept or decline your order. The Company reserves the right to decline sales to any party.

Warranty: You are responsible for deciding if the products you receive are suitable for your child (including allergies, choking, and all other hazards). We will not offer any compensation under any circumstance.

Site and Contents Ownership: The Site is owned by Mud & Bloom Ltd. All of the content displayed on the Site, including, but not limited to, text, graphics, data, photographic images, moving images, sound, illustrations, software and the selection and arrangement thereof (“Mud & Bloom Ltd") its licensors or its third-party image partners. All elements of the Site, are protected by copyright, trade dress, moral rights, trademark and other laws relating to the protection of intellectual property.

Use of the Site: All content is intended for customers of Mud & Bloom. You may not use the Site or for any purpose not related to your business with Mud & Bloom Ltd. You are prohibited from: (a) copying or re-transmitting any or all of the Site or content without a written agreement from Mud & Bloom Ltd; (b) using any data mining, robots or similar data gathering or extraction methods; (c) registering, subscribing, unsubscribing or attempting to register, subscribe or unsubscribe any party for any Mud & Bloom Ltd. product or service if you are not authorized to do so; (d) modifying any part of the Site or Mud & Bloom x LTD. (e) disabling or interfering with security-related features of the Site or any system resources, services or networks connected to or accessible through the Site; (f) selling, licensing or leasing any content without specific written authorisation from Mud & Bloom Ltd.; and (g) using the Site other than for its intended purpose. (h) Additionally, you agree not to use the Site or contents in any manner that could damage the reputation of the company.

Trademarks: All logos, designs and trademark and any other product or service name or slogan contained in the Site are trademarks of Mud & Bloom and its suppliers or licensers, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the company or the applicable trademark holder. In addition, the design of the Site, including all page headers, custom graphics, button icons and scripts, may not be copied, without written permission.

Your participation, correspondence or business dealings with any third party found on or through the Site, regarding the payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third party. You agree that Mud & Bloom shall not be responsible or liable for any loss, damage or other matters of any sort incurred as the result of any such dealings.

Interactive Services or Areas: By using any Interactive Areas, you agree not to upload or create or otherwise publish through the Site any of the following: a. Any data, information, text, music, sound, comment, photos, graphics, code or other material ("User Content") that is defamatory, obscene, pornographic, harmful to minors, indecent, lewd, unlawful, invasive of privacy or publicity rights or abusive; b. Viruses, corrupted data or other harmful, disruptive or destructive files; and c. Unsolicited promotions, political campaigning, advertising, junk mail, spam, chain letters, pyramid schemes or solicitations;

Registration Data and Account Security: By using the Site or subscribing to Mud & Bloom you agree to: (a) provide accurate information about you on the Site ("Registration Data"); (b) maintain and promptly update the Registration Data, and any other information you provide to Company; (c) maintain the security of your password; (d) notify us immediately of any breach of security connected with your account; (e) accept all responsibility for any and all activities that occur under your account; and (f) accept all risks of unauthorised access to the data and any other information you provide.

Indemnification: You agree to defend, Mud & Bloom, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) issues arising out of or related to anything connected to the contents of your Mud & Bloom

You also agree to defend, indemnify and hold harmless Mud & Bloom Ltd, its affiliates, licensers, subsidiaries, independent contractors, investors, employees, agents, third party information providers and against any claims, damages, costs, liabilities and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to anything related to User Content that you post, store or otherwise transmit on or through the Site, your conduct, your use or inability to use the Site, your breach or alleged breach of the Site Terms or of any representation or warranty contained herein, your unauthorised use of the Mud & Bloom Ltd. Content, or your violation of any rights of another.

Disclaimer: Mud & Bloom Ltd will not be liable for any damages of any kind arising from contents contained within your Mud & Bloom box (including but not limited to, personal injury, pain and suffering, emotional distress, choking, medical complaints, death or injury to any person). Children must be monitored at all times when using our products and should always be supervised. Our products aren’t suitable for children under three years of age.

Limitation of Liability: In no event shall Mud & Bloom., its directors, investors, employees or agents be liable for any direct, indirect or consequential damages, or any other damages of any kind, including but not limited to death, illness, medical complaints, loss of profits or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the site, our products, the services, Mud & Bloom Content or the materials contained in or accessed through the site, including without limitation any damages caused by mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorised access to Mud & Bloom Ltd records, programmes or services. You agree total cumulative liability shall not exceed the amount paid to Mud & Bloom Ltd. for that calendar month in question. UK law shall apply to these Terms, and the parties agree to submit all disputes between them to the exclusive jurisdiction of the UK courts.

Termination: Mud & Bloom reserves the right, without notice and in its sole discretion, to terminate your account/subscription and/or to block your use of the Site.

Changes to Site Terms: Mud & Bloom Ltd reserves the right to change any of the terms and conditions contained in the Terms of Use or any policy or guideline of the Site, at any time and in its sole discretion. Any changes will be effective immediately upon posting on the Site.